Academic Research Consultancy Service Terms and Conditions

Exam Preparation Academy (EPA)
A Division of Global Human Resources Development Limited
Effective Date: February 1, 2025
Last Updated: February 1, 2026

1. Introduction

This Academic Research Consultancy Service Agreement (“Agreement”) sets out the terms and conditions governing the academic research consultancy and editorial support services provided by Exam Preparation Academy (EPA) (“EPA”, “we”, “us”, or “our”) to any student, client, or user (“Client”, “you”, or “your”) who accesses, requests, purchases, or uses our services through our website or any other authorised communication channel. By submitting a work order, requesting a service, making payment, or otherwise engaging EPA, you confirm that you have read, understood, and agreed to be bound by this Agreement. These terms are intended to ensure clarity, protect academic integrity, and establish a respectful and professional working relationship between EPA and the Client. If you do not agree with these terms, you must not use our services.

2. Nature of Services

EPA provides academic research consultancy, educational guidance, editorial support, writing development support, and related academic assistance to students at undergraduate, postgraduate, and doctoral levels. Our services may include, but are not limited to, research guidance, topic refinement, proposal feedback, structural review, academic editing, proofreading, formatting guidance, referencing support, methodology discussion, literature review guidance, presentation feedback, and general scholarly consultation. All services are advisory, developmental, and educational in nature. EPA does not offer services intended to misrepresent authorship, facilitate plagiarism, or enable academic dishonesty. The Client remains solely responsible for the submission, use, interpretation, and academic integrity of all work associated with their programme of study.

3. Work Order and Service Engagement

All service requests submitted through the EPA website or through an authorised EPA representative shall be treated as a formal work order. The Client is responsible for providing complete, accurate, and truthful information regarding the requested service, including the academic level, subject area, task requirements, deadline, institutional instructions, marking rubric where applicable, and any other relevant materials. EPA shall rely on the information submitted by the Client in preparing and delivering the requested service. Any omission, inaccuracy, ambiguity, or late submission of relevant instructions may affect turnaround times, scope, pricing, or service quality, and EPA shall not be held responsible for consequences arising from incomplete or incorrect information provided by the Client.

4. Acceptance of Work Orders

Submission of a work order does not automatically create a binding service commitment until the request has been reviewed by EPA and accepted by us. EPA reserves the right, at its sole discretion, to accept, decline, defer, or limit any request based on capacity, subject suitability, academic integrity concerns, deadline feasibility, clarity of instructions, or any other operational or ethical consideration. Where a request is accepted, EPA may issue confirmation by email, invoice, written service outline, or other formal communication. EPA also reserves the right to request further information before confirming a service.

5. Client Responsibilities

The Client agrees to engage EPA honestly, respectfully, and in good faith. You are responsible for ensuring that all information, source materials, institutional guidelines, deadlines, and instructions provided to EPA are accurate and up to date. You must review all materials delivered by EPA carefully before use or submission. The Client is solely responsible for all final academic decisions, final editing choices, final submission, compliance with institutional rules, and the ethical use of any consultancy or editorial support received. EPA does not assume responsibility for grades awarded, supervisor feedback, examiner decisions, publication outcomes, institutional disciplinary action, or any academic result arising from the Client’s use or misuse of the service.

6. Academic Integrity and Ethical Use

EPA is firmly committed to academic honesty and ethical educational practice. Our services are intended to support learning, strengthen scholarly skill, clarify ideas, improve written expression, and guide the Client in producing their own original academic work. The Client agrees not to use EPA’s services in any manner that breaches institutional regulations, academic integrity codes, examination rules, or professional standards. EPA does not endorse plagiarism, impersonation, fabrication, contract cheating, unauthorised authorship substitution, or any other dishonest academic conduct. Where EPA reasonably believes that a requested service may be unethical, misleading, or contrary to academic standards, we reserve the right to refuse, suspend, or terminate the engagement without liability.

7. Scope of Editorial and Consultancy Support

EPA’s consultancy and editorial services are limited to the scope agreed at the time the work order is accepted. Unless expressly stated otherwise in writing, EPA does not guarantee line-by-line rewriting, unlimited revisions, full literature searches, data analysis, submission management, supervisor communication, or ongoing project supervision beyond the agreed service. Any expansion in scope, additional stages of support, urgent deadline amendments, or supplementary materials submitted after acceptance may result in a revised fee, revised timeline, or both. EPA shall only be obligated to provide the services expressly confirmed in the accepted work order or related written agreement.

8. Turnaround Times and Delivery

EPA will make reasonable efforts to meet the delivery time agreed for each accepted work order. All turnaround times are based on the information and materials available at the time of acceptance. Where the Client delays in sending required documents, changes instructions after confirmation, or submits additional material after work has commenced, EPA reserves the right to revise the delivery schedule. While EPA endeavours to provide timely service, all timelines are estimates unless expressly guaranteed in writing. EPA shall not be liable for delay caused by circumstances beyond our reasonable control, including technical issues, illness, service interruption, force majeure events, incomplete instructions, or Client-side communication delays.

9. Fees and Payment Terms

Fees for EPA services shall be communicated before or at the time of service confirmation and may vary depending on academic level, complexity, subject area, urgency, length, technical requirements, and scope of work. Full payment, partial payment, or a non-refundable booking deposit may be required before work begins, depending on the service type. EPA reserves the right to suspend work, withhold delivery, or decline future engagement where payment is overdue or incomplete. Any bank charges, transfer fees, third-party payment processing fees, currency conversion charges, or platform transaction costs shall be the responsibility of the Client unless otherwise stated. Prices listed on the website or communicated by EPA are subject to change without notice, but any confirmed quotation already accepted by the Client shall remain valid for the agreed service period unless the scope changes.

10. Urgent and Rush Services

Requests requiring accelerated turnaround may attract an urgency surcharge. EPA reserves the right to determine whether a deadline qualifies as urgent and whether sufficient time remains to complete the requested service responsibly and to an appropriate standard. Acceptance of a rush service does not waive the Client’s obligation to provide complete and timely instructions. Where urgent requests are impaired by incomplete information or late communication from the Client, EPA shall not be responsible for any resulting limitation in service quality or timing.

11. Revisions and Amendments

Where revisions are included, they shall apply only to the original scope of the accepted work order and must be requested within the period stated in the relevant service confirmation, or, if no period is stated, within seven (7) calendar days of delivery. Revision requests must be based on the original instructions provided by the Client. Any request that introduces new content, new requirements, a new direction, an altered rubric, or additional documentation not previously supplied may be treated as a new service or a billable amendment. EPA reserves the right to determine whether a requested change qualifies as a revision or a new assignment of work.

12. Refund Policy

Because EPA provides customised consultancy and editorial services tailored to each Client’s specific work order, refunds are limited. A refund will not ordinarily be provided once work has commenced, except where EPA is unable to deliver the agreed service for reasons solely within our control. No refund shall be due where the Client changes their mind, no longer requires the service, fails to provide complete information, misses their own deadline, dislikes supervisor feedback, or has misunderstood the permitted ethical use of the service. Where a refund is approved, EPA may deduct reasonable charges for work already completed, time already allocated, consultation already provided, or administrative processing costs incurred. Any approved refund shall be processed within a reasonable period using the original payment method where possible.

13. Cancellations

A Client may request cancellation of a work order in writing. If cancellation is requested before work has commenced, EPA may, at its discretion, issue a partial or full refund less any applicable administrative or processing fees. If cancellation is requested after work has commenced, the Client may remain liable for work already completed, time reserved, consultation delivered, and any non-recoverable operational costs. EPA also reserves the right to cancel or discontinue a service where the Client behaves abusively, provides misleading information, breaches this Agreement, or requests assistance that conflicts with EPA’s ethical standards.

14. Confidentiality

EPA treats Client information with care, discretion, and professional confidentiality. Subject to applicable law, we will not knowingly disclose your personal information, work order details, documents, or communications to unauthorised third parties except where disclosure is necessary to provide the service, process payment, comply with legal obligations, protect our rights, investigate misuse, or enforce this Agreement. The Client is responsible for ensuring that any personal or institutional information shared with EPA may lawfully be shared for the purpose of receiving the requested service. While EPA takes reasonable steps to protect confidentiality, no electronic transmission or storage method can be guaranteed to be completely secure.

15. Data Protection and Communications

By submitting a work order or contacting EPA, you consent to EPA collecting, storing, using, and processing your information for the purposes of service delivery, customer support, payment administration, record-keeping, quality assurance, and lawful business operations. EPA may communicate with you by email, telephone, messaging application, website form, or other contact method provided by you. It is your responsibility to ensure that your contact details remain accurate and accessible. Additional details regarding data handling may be set out in EPA’s separate Privacy Policy, which should be read together with this Agreement.

16. Intellectual Property

Unless otherwise agreed in writing, EPA retains ownership of all original consultancy materials, templates, frameworks, instructional resources, proprietary methods, guidance tools, and internal documents created or used in the course of providing services. Upon receipt of the applicable fee, the Client is granted a limited, non-exclusive, non-transferable right to use the delivered material for their own personal educational and reference purposes only. The Client may not reproduce, resell, publish, distribute, share commercially, or present EPA’s materials as the work of another service provider. Nothing in this Agreement transfers EPA’s underlying intellectual property rights to the Client except for the limited use rights expressly granted herein.

17. No Guarantee of Academic Outcome

EPA does not and cannot guarantee any particular grade, classification, admission decision, supervisor approval, publication result, funding decision, or academic outcome. Academic performance depends on many factors beyond EPA’s control, including the Client’s own effort, originality, interpretation, institutional standards, assessor expectations, timing, and subsequent revisions made by the Client or their academic department. Any examples, testimonials, or statements on the EPA website are illustrative only and do not constitute a promise of future results.

18. Limitation of Liability

To the fullest extent permitted by law, EPA shall not be liable for any indirect, consequential, incidental, special, punitive, or reputational loss arising from or connected with the use of our services, website, communications, or materials. EPA’s total liability, whether in contract, tort, negligence, or otherwise, shall in no event exceed the amount actually paid by the Client for the specific service giving rise to the claim. This limitation applies even where EPA has been advised of the possibility of loss. Nothing in this Agreement shall exclude liability where such exclusion is unlawful.

19. Website Use and Availability

EPA makes reasonable efforts to ensure that its website, forms, and digital systems function properly, but we do not guarantee uninterrupted availability, error-free operation, or compatibility with all devices, browsers, or network environments. EPA may suspend, modify, update, restrict, or discontinue any aspect of the website or online service process without prior notice where necessary for maintenance, improvement, compliance, or security. The Client is responsible for ensuring that documents uploaded through the website are accurate, legible, virus-free, and suitable for review.

20. Professional Conduct

EPA is committed to respectful, fair, and professional communication. Clients are expected to communicate courteously and honestly with EPA staff and representatives. Abusive language, harassment, threats, discriminatory behaviour, repeated bad-faith disputes, or attempts to pressure EPA into unethical conduct may result in immediate suspension or termination of service without refund, where permitted.

21. Force Majeure

EPA shall not be deemed in breach of this Agreement, nor liable for any failure or delay in performance, where such failure or delay results from events beyond our reasonable control. Such events may include, but are not limited to, natural disasters, public health emergencies, power outages, internet disruption, cyber incidents, labour interruptions, governmental restrictions, civil unrest, transport disruption, or serious illness. In such circumstances, EPA shall be entitled to a reasonable extension of time or to suspend the affected service until performance becomes reasonably possible.

22. Complaints and Dispute Resolution

EPA aims to address concerns fairly and promptly. Any complaint regarding a service must first be submitted in writing, with full details, within seven (7) calendar days of the issue arising or the relevant delivery date. EPA will review the complaint in good faith and may request supporting documents or clarification before issuing a response. The parties agree to make reasonable efforts to resolve disputes amicably before pursuing formal legal action. If a dispute cannot be resolved informally, it shall be dealt with in accordance with the governing law and jurisdiction clause set out below.

23. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of Jamaica. Any dispute, claim, or controversy arising out of or in connection with this Agreement shall be subject to the exclusive or non-exclusive jurisdiction of the courts of Jamaica, depending on the legal advice obtained by EPA and the final version adopted for website publication.

24. Amendments to Terms

EPA reserves the right to amend, update, revise, or replace these Terms and Conditions at any time to reflect changes in services, law, operational practice, or website functionality. Any updated version shall become effective upon publication on the EPA website unless otherwise stated. Continued use of EPA’s services after such publication shall constitute acceptance of the revised terms.

25. Severability

If any provision of this Agreement is held by a court or competent authority to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect to the fullest extent permitted by law. Any invalid provision shall be interpreted, where possible, in a manner that most closely reflects its original intent while remaining legally enforceable.

26. Entire Agreement

This Agreement, together with any accepted work order, invoice, service confirmation, privacy notice, and any written service-specific terms issued by EPA, constitutes the entire agreement between EPA and the Client in relation to the relevant service. It supersedes any prior discussions, understandings, or informal representations relating to the same subject matter, except where expressly preserved in writing.

27. Contact Information

For questions regarding these Terms and Conditions or any EPA service request, please contact:

Exam Preparation Academy (EPA)
A Division of Global Human Resources Development Limited
Email: service@epa.globalhrd.net
Telephone/WhatsApp: 876-778-8603
Website: www.epa.globalhrd.net

By submitting a work order, requesting a service, or making payment to EPA, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.